Information Systems Department metrics

Information Systems Department metrics

The Information Systems Department logs a ticket (either an incident or service request) for each request for service made by a department or agency. An independent third party, the Help Desk Institute, periodically sends out satisfaction surveys for some of the tickets completed by the Information Systems Department. This dataset includes the results of those surveys. Blank survey responses indicate the responding department or agency chose not to respond to the survey questions.

Information Systems Department metrics